How Emerging Markets Information Store ("Store") makes shipment of the bought information products:
1. Delivery Format. All Products except Digital Maps are delivered as secured PDF files protected with passwords; a file access password to be provided to a Customer together with PDF file with e-mail; another password - for PDF file editing - is never disclosed to any Customer.
You need Adobe Acrobat Reader (3.0 and later) to be installed on your computer to read our Products in PDF. Refer to Adobe's Website for free download of the current version of Acrobat Reader.
Digital Maps are delivered as MapInfo sets consisted of few files with layer information, graphic and textual data. We usually pack MapInfo sets in ZIP archives to reduce the delivery size. You need MapInfo 6.0 and later to be installed on your computer to read digital maps.
2. Delivery Process. We use one of two methods for delivery of PDF files and ZIP archives (with MapInfo sets inside): a) sending with e-mail (as attachments) - for files that do not exceed 1 Mb in size; and b) providing a direct link for downloading file(s) in our secured server.
At delivery with e-mail we send attachment(s) in e-mail address indicated with a Customer at checkout process. The password(s) for accessing PDF secured file(s) are provided in the same e-mail. We kindly ask our customers to confirm us they could receive, open and read the file(s) sent with e-mail. At delivery of file(s) over 500 Kb in size we send the second e-mail message - with information about the delivery and with no attachments (to be secured of probable problems with transfer of large files). If you didn't receive the attachment(s) we'll resend again until you have the file(s).
At delivery with download we send you direct link(s) to the file(s) in our server; the link(s) to be sent in e-mail address indicated with a Customer at checkout process. The login/password to access the protected area of our server are provided in the same e-mail. The link doesn't grants FTP access to the files in our server. The link is valid in 1 week - after which the files to be constantly removed from a server.
3. Delivery Time. The time when we either send you the file(s) with e-mail or provide direct link(s) for file(s) download depends on a) time when the order/payment is done; and b) payment method used at purchase.
3.1. At Wire Transfer payment:
a) We send file(s) or download link(s) in a day when the money are enrolled in our bank account. Usually it takes 3-5 business days to enroll the payment (depending on where your bank is located). Product delivery prior to a date of money enrollment may be done only to those Customers who have Partner status.
b) If money are enrolled in our bank account in the period December 31-January 7 we send file(s) or a download link(s) not later than 1:00pm GMT January 8
3.2. At Credit/Debit Card payment:
a) If payment was done any time between 0:00am and 1:00pm GMT we send file(s) or download link(s) not later than 11pm GMT same business day
b) If payment was done any time between 1:00pm and 0:00am GMT we send file(s) or download link(s) not later than 10am GMT next business day
c) If payment was done at Saturday or Sunday we send file(s) or download link(s) not later than 1:00pm GMT next Monday
d) If payment was done at any day within the period December 31-January 7 we send file(s) or download link(s) not later than 1:00pm GMT January 8
4. A moment of delivery is defined as a) moment when e-mail with attached file(s) has been sent with Company’s mail client software; or b) moment when e-mail with direct link(s) to file(s) download has been sent with Company’s mail client software.
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